Refund Policy

1. Before You Pay

You are never charged before reviewing your manifest. Take the time to check the item counts (products, orders, pages, blogs, images, categories) match what you expect before confirming payment.

2. Eligible for a Refund

We will provide a full or partial refund if:

• The export file we generate does not match the confirmed manifest (e.g., missing item types you paid for, or a materially incorrect item count due to an error on our end);
• The export file is corrupted or fails to open/import due to a technical fault on our side, and we're unable to fix it within a reasonable time;
• You were charged in error or charged twice for the same export.

To request a refund, email support@migrationmaster.online within 14 days of your export, including your export/order number and a description of the issue.

3. Not Eligible for a Refund

Refunds generally do not apply when:

• The manifest was accurate and the export was delivered as described, but the files did not import as expected due to issues with your hosting provider, WordPress configuration, plugin conflicts, or platform-specific limits outside our control;
• You simply change your mind after confirming and paying for the manifest;
• The issue relates to formatting or design choices unique to your store theme that are not part of the exported data itself (e.g., custom theme styling that WXR import does not carry over).

4. How Refunds Are Processed

Approved refunds are issued to your original payment method, typically within 5–10 business days, depending on your payment provider.